Everyone complains about email. We’re awash in the stuff. We feel inundated. Overwhelmed. Out of control.
Lately there’s been quite a lot of talk about what to do about it. Jordan Crook hates it, MG Siegler tried to quit it, and Alan Henry argues you can’t. People want Gmail to speed up, Yahoo! to catch up, or, someone, anyone, to make something better. While everyone seems to agree that email is broken, no one seems sure how to fix it.
What makes email suck? It turns out the email “problem” is actually several issues smashed together into a ménage of anxiety and pain. As a former boss of mine used to say, “It’s a real poop sandwich” (only he didn’t use the word “poop”).